Terms and Conditions
Last updated: 11th. Sep. 2026
1. About these terms
These terms apply to all design services provided by GDAYHEENA, operating as a sole trader in New South Wales, Australia (ABN [71 733 681 415]). In these terms, “we”, “us” and “our” refer to GDAYHEENA, and “you” or “the client” refers to the person or business engaging our services.
By accepting a quote, paying a deposit, or instructing us to begin work, you agree to these terms.
2. Quotes and project scope
Each project begins with a written quote or proposal that sets out the deliverables, timeline, fees, payment schedule, and number of revision rounds included. That document forms part of these terms.
Where the quote and these terms conflict, the quote takes priority.
Quotes are valid for 30 days from the date issued unless stated otherwise.
3. Fees and payment
Payment terms, including any deposit and the payment schedule, are set out in the individual quote for each project.
Unless the quote states otherwise:
A deposit is required before work begins. Deposits are non refundable once work has commenced.
Invoices are payable within 14 days of the invoice date.
All fees are quoted in the currency stated on the quote and are exclusive of GST unless indicated.
Any bank transfer fees or currency conversion costs are the responsibility of the client.
We reserve the right to pause work on overdue accounts and to charge interest on amounts more than 30 days overdue.
4. Revisions
The number of revision rounds included is set out in the quote for each project.
A revision round means one consolidated set of feedback. Please gather feedback from all decision makers before sending it to us.
Additional revision rounds, or changes requested after a deliverable has been approved, are charged at our current hourly rate and may affect the timeline.
5. Changes to scope
If you ask for work outside the agreed scope, including new deliverables, additional concepts, or a change in direction after a concept has been approved, we will provide a revised quote before proceeding.
6. Client responsibilities
To keep a project on track, you agree to:
Provide brand assets, product information, copy, and any other materials we need in a usable format
Provide feedback and approvals within a reasonable time
Nominate a single point of contact for feedback and approvals
Ensure you have the rights to any material you supply to us, including images, fonts, logos, and text
If materials or feedback are delayed, the project timeline shifts accordingly and we may need to reschedule the work around other commitments.
7. Timelines
Timelines given in a quote are estimates based on prompt feedback and complete materials from you. We are not liable for delays caused by late feedback, incomplete materials, or changes to scope.
If a project is inactive for more than 30 days due to a lack of client response, we may treat it as paused. Restarting may require rescheduling and, where significant time has passed, a revised quote.
8. Approval and print production
You are responsible for checking and approving all final artwork before it goes to production. This includes text, spelling, product information, dimensions, barcodes, regulatory content, and any legally required labelling.
We take care to prepare accurate print ready files, but once you approve artwork, we are not liable for errors discovered afterwards or for any costs of reprinting.
Where a printer or manufacturer is engaged directly by you, we are not responsible for their output, colour reproduction, material choices, or production timelines. Printed colour will differ from what appears on screen.
9. Regulatory compliance
For food, wellness, supplement, and cosmetic packaging, you are responsible for ensuring that all claims, ingredient lists, nutritional information, warnings, and other regulatory content comply with the law in every market where the product will be sold.
We can lay out this information as supplied, but we do not provide regulatory advice and are not liable for non compliance.
10. Intellectual property
Ownership of the final approved deliverables transfers to you once all invoices for the project have been paid in full.
Until full payment is received, all work remains our property and may not be used, reproduced, or published.
The following are not included in that transfer:
Concepts, drafts, and design directions that were not selected. These remain our property.
Working files (such as layered source files) unless the quote specifically includes them.
Third party assets such as fonts, stock images, and illustrations. These are licensed, not owned. You are responsible for holding the appropriate licence for ongoing use, and we will tell you what is required.
11. Portfolio and promotion
We retain the right to display the work we produce for you in our portfolio, on our website, on social media, in case studies, and in award or publication submissions. We may describe our role in the project and name you as the client.
If you need work kept confidential, this must be agreed in writing before the project begins, usually through a separate confidentiality agreement.
12. Cancellation
You may cancel a project at any time by notifying us in writing. If you do:
Deposits are non refundable.
You are liable for all work completed up to the date of cancellation, charged on a pro rata basis or at our hourly rate.
Ownership of deliverables does not transfer unless the work completed has been paid for in full.
We may cancel a project if payment terms are not met, if materials or feedback are not provided after repeated requests, or if the working relationship becomes unreasonable. In that case you remain liable for work completed to that point.
13. Confidentiality
We treat your business information, product plans, and unreleased materials as confidential and will not disclose them to third parties, except to suppliers where necessary to deliver the project, or where required by law.
14. Liability
We provide our services with reasonable care and skill.
To the extent permitted by law, our total liability for any claim arising from a project is limited to the total fees paid by you for that project.
We are not liable for indirect or consequential loss, including loss of profit, loss of business, production costs, or reprinting costs.
Nothing in these terms excludes any rights you have under the Australian Consumer Law that cannot lawfully be excluded.
15. Governing law
These terms are governed by the laws of New South Wales, Australia. Any dispute will be dealt with in the courts of New South Wales.
16. Changes to these terms
We may update these terms from time to time. The version in effect at the time your quote was accepted applies to that project.
17. Contact
GDAYHEENA Email: hello@gdayheena.com Website: https://gdayheena.com
